1. Quotes
Quotes are in writing and fixed for the move described, and are valid for 30 days. If the move changes (more items, a different date, different access, packing added) we’ll confirm any change to the price in writing before the day. There are no charges on the day that haven’t been agreed in advance.
2. Booking, deposit and payment
A booking is confirmed when we’ve received your written acceptance and a deposit of 50% of the quoted price. The remaining 50% is due on the day, on completion of the move, by bank transfer or card. Storage is invoiced monthly in advance.
3. Changes and cancellation
Completion dates slip. Tell us as soon as you know and we’ll move your booking without charge wherever we can. If we can’t, cancellation charges are: [X]% of the quote within 7 days of the move, [X]% within 48 hours. If we have to cancel for reasons within our control, you pay nothing and we’ll help you find an alternative.
4. What you’re responsible for
- Telling us about anything that affects access, parking or the items to be moved.
- Arranging parking permits or suspensions where a local authority requires them, unless we’ve agreed to do this for you.
- Making sure boxes you pack yourself are properly packed and closed. We can’t accept liability for breakage inside owner-packed boxes.
- Not including anything we can’t legally or safely carry: fuel, gas cylinders, paint, explosives, live animals, plants for long-distance moves, or items that would be unsafe to lift.
5. Insurance and liability
We carry Goods in Transit and Public Liability insurance. The level of cover and any excess are stated on your quote and available on request. Please tell us about any single item worth more than [£X] so we can make sure it’s covered. Any damage should be noted on the delivery paperwork or reported to us within 7 days.
6. Storage
Goods in storage are held under a signed inventory. Storage charges are payable monthly in advance and we need 7 days’ notice for delivery out of storage. Goods can’t be released until storage charges are paid.
7. Our promise
We’ll turn up when we said, look after your things as if they were ours, and sort out any problem quickly and fairly. If something goes wrong, call the director first. We’d rather fix it than argue about it.
Apple Removals Limited, registered in England and Wales, company number [number]. These terms are governed by English law.